Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. If your question is about a bet, a withdrawal or a bonus on a specific betting site, read the section on complaints below first. We don't run any of the sites we review, so we can't see or change your account.

What we can help with

We publish research-based guides about betting sites that operate outside GAMSTOP. We're an independent publisher, so we can help with questions about our own content. Typical reasons to write in:

• Corrections: a bonus, payment method or withdrawal detail on mmomeltingpot.com looks out of date or wrong.
• Clarification: a term such as wagering requirements, minimum qualifying odds or KYC checks isn't clear in one of our guides.
• Topic suggestions: a market, bet type or payment question you'd like us to cover.
• Editorial or partnership enquiries: send a short note on who you are and what you propose.
• Feedback on a site we've listed: your own experience of a bookmaker's support, verification or payout handling. We treat this as a reader report, not as proof, and we may check it against the operator's published terms.

What to include in your message

A clear message gets a more useful answer. Please include:

1. The page address or title of the guide you're writing about.
2. The exact sentence, figure or term you're querying.
3. Where you saw something different, such as the operator's own terms page, with the date you looked.
4. Whether you'd like a reply or are simply flagging a problem.

Please don't send passwords, full card numbers or identity documents. We never need them.

How to reach us

Use the contact details or form shown in the site footer or alongside this page. We haven't published a response-time promise, so please allow a reasonable period for a reply. Corrections to factual errors are our priority. We re-check time-sensitive details, such as offer terms, against the operator's current terms. Our last fact-check on this site was on 1 October 2026.

Complaints about a betting site

We can't resolve disputes between you and a bookmaker, release a withdrawal or reopen an account. If you have a problem, the usual route is:

1. Contact the operator's customer support in writing, and keep copies of messages, bet slips and transaction records.
2. Use the operator's formal complaints procedure if the first reply doesn't settle it. Check its terms for time limits.
3. Check which licence the operator holds. UK-licensed firms must offer access to an approved dispute resolution service. Sites not on GAMSTOP typically hold overseas licences instead. Those offer different, and often weaker, routes for UK customers, and the Gambling Commission does not regulate them.

Accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them. Check the licence details in the operator's footer and terms before you deposit.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please get support before anything else. Gambling should never be treated as a source of income or a way to solve money problems.

• GamCare: free, confidential support through the National Gambling Helpline on 0808 8020 133 and its online chat.
• GAMSTOP: the free UK self-exclusion scheme for licensed sites in Great Britain. Exclusion periods can be six months, one year or five years.
• Blocking software: tools that block gambling sites and apps on your devices can add another layer of protection.
• Operator tools: deposit and loss limits, time-outs and self-exclusion are available on many sites, so check what each one offers.

Sites outside GAMSTOP won't enforce your GAMSTOP exclusion. If you've self-excluded, think carefully about whether using them is right for you. You must be 18 or over to gamble.

Questions about the sites we list

Our listings, including the offers shown on this page, are advertising from the operators, not our promises. Bonus terms change, so check the current wagering requirements, minimum deposits, expiry dates, cashout caps and payment exclusions on the operator's own site. We may earn commission if you sign up through a link, but this doesn't decide our rankings.

For background on how the casino side of non-GAMSTOP sites works, read our guide to trusted non GamStop casinos in the UK. If you'd like us to cover something more specific, such as payment methods, withdrawal times or bet types, tell us and we'll consider it.

Our approach to your feedback

We read reader messages and use them to improve our guides. We don't claim to have tested any bookmaker with real deposits or withdrawals. Our reviews rest on research and published terms, and we correct them when we find an error. Thank you for helping keep this site accurate.